See Brightpearl contacts and orders in Zendesk, and Zendesk tickets in Brightpearl.
Contact and order information shown in Zendesk, so you can see more about the person you're dealing with. Do they have any open orders? Has it been shipped? What's the tracking reference?
Open tickets for a contact are shown within Brightpearl screens, so your team can see the latest customer service issues right when they need them.
Contact and order information shown in Front,
so you can see more about the person you're dealing with.
Do they have any open orders?
Has it been shipped?
What's the tracking reference?
The right hand side of your Front screen shows Brightpearl information.
We receive alerts from Brightpearl* whenever an item's stock level changes, we compare it to minimum stock levels for that item in selected warehouses, and then let you know when you're running low.
Limit alerts to certain product ranges, SKUs or specific items. Receive notifications by email or JSON POSTed to a webhook (which could add items to a spreadsheet, using Zapier for example.)